Accessibility statement for the NHS COVID Pass

This accessibility statement applies to the NHS COVID Pass (the Service), which can be accessed via the NHS App or via https://covid-status.service.nhsx.nhs.uk/ from a web browser.

It explains how accessible the Service is, what to do if you have difficulty using it, and how to report accessibility problems with the Service.

The Service is run by the Department of Health and Social Care (DHSC). We want as many people as possible to be able to use the Service.

It is important for us that the Service is available across communities and diverse abilities, including but not limited to those with learning disabilities, sight or visual impairments, auditory disabilities, physical disabilities or neurological disabilities.

We want as many people as possible to be able to use the Service. Additionally we recognise and respect the wide range of people it is here to support. To support the breadth of users, and make it easier for everyone, we have made the text in the NHS COVID Pass as simple as possible to understand.

Accessing the service via the NHS App:

The Service is accessed via a native app built for Apple iOS and Android devices. This means you can use the built-in accessibility settings on your phone:

Accessing the service via the NHS website:

When accessing the service via the NHS website, you should be able to:

  • zoom in using browser zoom
  • navigate the website using just a keyboard
  • navigate the website using speech recognition software
  • listen to the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • Download an accessible PDF

Adapting the content to your specific needs

If you have a disability or other specific access need, you can adapt the content of the Service using your device to make it easier for you. AbilityNet has advice to help you make your device easier to use.

How to request content in an accessible format

If you need to obtain a proof of your vaccination history without using this service, you can request a printed and secure letter to be posted to your address by calling 119.

Compliance status

Our ambition from the outset of the NHS COVID Pass has been to meet Level AA success criteria in the Web Content Accessibility Guidelines (WCAG) version 2.1.  At this time we believe the Service to be fully compliant with this standard.

Reporting accessibility problems in the NHS COVID Pass

We are always looking to improve the accessibility of this Service. If you find any problems that are not listed on this page, or think we're not meeting accessibility requirements, then please email covid-status.accessibility@nhs.net to report the problem.

Enforcement procedure

If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS),

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

How we tested the NHS COVID Pass

The NHS COVID Pass for Apple iOS and Android devices was last tested on 14 May 2021 and was checked for compliance with AA level of the Web Content Accessibility Guidelines (WCAG) version 2.1.

This statement was prepared in May 2021.

What we’re doing to improve accessibility

The Department of Health and Social Care is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

We are continuously looking to improve the design and usability of the Service. This is being guided by user research and testing to support us with both technical compliance and to meet user needs.